Issuance of Refunds


If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

What is a Refund Voucher? 
A Refund Voucher is a return mechanism of equal worth to the value paid for the item that you have returned.

You can use a Refund Voucher at checkout to discount the amount of the voucher from your next purchase. This Refund Voucher can be used on multiple purchases (if the purchase value is less than the amount of the refund voucher) until your refund voucher balance amount is Rs. 0.

A refund voucher is valid for 180 days you need to use your voucher during this period, post which the voucher will expire and cannot be used.

How do I use my Refund Voucher? 
If you have been issued a Refund Voucher, you will receive a discount voucher code via email.

Please enter this code in the discount code box and click “Apply Code” during checkout at payment step. A corresponding deduction will be applied to your total amount. 

If my returned product is not validated for refund, how do I get informed? 
If your return is invalid then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item. Please make sure you are available at the corresponded time to accept the item at your doorstep. Failure to delivery will result in us holding your item for a 30 day period which you can collect yourself from our office.

I have bought an item on promotion or with a Discount Code. What amount will you refund me? 
For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value.

For example: If you purchased an item on sale for Rs. 500 and its original value was Rs. 1000, we will refund you Rs. 500 only.

If you purchased an item with a Refund voucher, we will refund you the sum of the amount you paid (including the amount of the refund voucher used).

Payment MethodRefund OptionRefund Time
AllRefund Voucher1-2 working days
Debit Card or Credit CardDebit Card or Credit Card9-10 working days
Easypaisa / JazzCash Mobile AccountMobile Account4-5 working days
Easypaisa / JazzCash Shop (OTC)Bank Deposit6-7 working days
1 Link Bank TransferBank Deposit4-5 working days
Cash on Delivery (COD)Bank Deposit4-5 working days
VoucherRefund Voucher1-2 working days

Refund Conditions & Requirements

For Refund Voucher: 

Vouchers will be sent to the customer registered email ID  and can be redeemed against the same email ID.

For Debit Card or Credit Card: 

If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by, refunds policy , please contact your personal bank.

For Mobile Account: 

If the refunded amount is not reflecting in your Mobile account statement after refund is completed: 
i) Please dial 4444 from your JazzCash number or 051-111-124-444 from any other number to contact the JazzCash helpcenter. 
ii) Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa helpcenter.

For Bank Deposit: 

The bank account details provided must be correct and the account must be active and hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank account as refunds cannot be processed for these options.